How the agency will procure new communication technology systems or revise existing contracts, if needed.How participant data is utilized to construct personalized appointment reminders.When developing projects focused on Enhancement Opportunity 2, agencies are encouraged to consider: texts, WIC app notifications, etc.) to be tailored to reflect date and time, necessary documentation to bring for the appointment, directions to the clinic, appointment expectations and deadlines for provisional or temporary certification. This can be achieved through enhancing digital reminders (e.g. As such, applications under this category should seek to develop customizable systems that personalize reminders to the applicant. The need for new technology contracts or updating existing contractsįor further details and additional topics warranting consideration, please see the RFA.Įnhance capacity to utilize digital technology for appointment reminders and notifications of incomplete certifications.Īppointment reminders are increasingly common among WIC agencies.Integration of data from electronic documents into the agency’s Management Information System (MIS).Development of digital tools for the submission of documents.Use of the WIC Prescreening Tool developed by FNS.When developing projects focused on Enhancement Opportunity 1, agencies are encouraged to consider: While federal WIC regulations require certification appointments to take place in-person, WIC State agencies can consider policies that allow for initiating the certification process online, prior to the in-person certification appointment. Mechanisms such as those allowing for electronic document submission, can be used to simplify the certification process and shorten in-person appointments. Adopt policies, practices, and/or technologies that enable participants to initiate and complete allowable portions of certification procedures online.
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